No Callout Costs
Instances occur when remote support is not enough. Failed hardware, new systems and complex projects require a onsite IT consultant, systems administrator, or network engineer to be on-site.
With iJen-IT, you benefit from having Microsoft Certified network engineer, available to handle every aspect of your computing environment.
We pride ourselves with not charging your for call outs with our full support contracts.
Responsiveness You Can Count On
In a business-down situation, we guarantee one of our experts will be at your site within 4 business hours.
For non-emergency situations, we'll be at your site within 8 hours.
This is really just a guide, when we talk about the Service Level Agreement you will get a better understanding.
Your Dedicated On-Site IT Support Team
With iJen-IT, you are assigned your own dedicated on-site IT support team - not a new face at every visit, not starting from square one every time. Our team approach ensures you always have coverage from a known resource. Since we document your network comprehensively, any team member can quickly diagnose and resolve any issues.
