Managed IT with a dedicated relationship and no surprises
Proactive support, security built in and a local team that knows your business — all for one predictable monthly fee, with no call-out charges.
- A dedicated contact who knows your business
- Proactive monitoring and 24/7 emergency support
- No call-out charges, ever
What’s included
A dedicated relationship
- One named contact for your company
- We learn your people and processes
- Regular review meetings
Unlimited helpdesk
- Phone, email or remote session
- From password resets to server faults
- Most issues fixed remotely, fast
Proactive monitoring
- PCs, servers and network watched
- Warning signs dealt with early
- Updates and security patches
On-site when it counts
- Four on-site consultation visits a year, if required
- On site when remote isn’t enough
- No call-out charges
Security & continuity
- Backup and recovery planning
- Compliance and risk guidance
- 24/7 emergency support
Planning & advice
- Hardware and software roadmap
- Honest advice on what’s worth spending
- Starters, leavers and office moves
The problem
- Nobody owns it. Problems bounce between suppliers and nothing gets fixed properly.
- Surprise bills. Every call-out and “quick job” turns into another invoice.
- A different engineer every time. You explain your setup again and again to someone new.
- Hidden risks. Out-of-date software, untested backups and weak passwords nobody checks.
- Always firefighting. IT only gets attention when something has already gone wrong.
How we fix it
- One dedicated contact. Someone who knows your people, your systems and your plans.
- One fixed monthly fee. Support, monitoring and on-site consultations included. No call-out charges.
- Proactive, not reactive. We monitor, patch and maintain so problems don’t reach your team.
- Regular reviews. We sit down with you to plan ahead, not just fix what’s broken.
“Our clients don’t want an IT company. They want IT people who talk to them and communicate clearly. Our team does exactly that — and you’ll get to know us by name.” Ian, iJen-IT
How it works
Free IT review
We look at your systems, risks and costs and tell you honestly what we’d change.
Clear fixed price
One monthly price in plain English. No hidden extras, no jargon.
Onboarding
We document everything, install monitoring and fix anything urgent we find.
Ongoing partnership
Support, monitoring, visits and regular reviews while you run the business.
Questions
Read more about Managed IT Support
Most companies we meet aren’t short of IT — they’re short of someone who owns it. Issues bounce between suppliers, bills arrive for every call-out, and nobody looks at the bigger picture until something breaks.
Are there call-out charges?
No. Managed clients never pay call-out fees — that’s the point of a fixed monthly fee.
How is the price worked out?
One fixed monthly price, based on your users and what’s included. We’ll give you a clear quote after a free IT review — no hidden extras.
Who will we deal with?
A dedicated contact who gets to know your business, backed by the rest of the team.
What if we need an engineer on site?
Four on-site consultation visits a year are included if required, and we come out whenever a problem can’t be fixed remotely.
Can you work alongside our own IT person?
Yes. We’re happy to work alongside an in-house IT person and support them where they need it.
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Let's make your IT one less thing to worry about
Book a free, no-obligation IT review. We'll look at your systems, phones and costs and tell you honestly what's worth changing.